Privacy Policy

Last updated: May 7, 2025

At Aire One Heating & Cooling KW (“we”, “us”, or “our”), your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our website, services, advertisements, and communications.

Who We Are

Our website address is: https://www.aireonekw.ca

This Privacy Policy sets out how we collect, use, communicate, disclose, and otherwise make use of personal information provided by users of this website.

What Information Do We Collect?

We may collect the following types of personal information:

• Full name
• Email address
• Phone number
• Mailing address
• Service preferences
• Information related to your HVAC or plumbing needs
• Device and usage information (via cookies, Google Analytics, etc.)
• Payment Information: Credit card or banking details used to process payments
• Technical Information: IP address, device identifiers, browser type, and usage patterns

We collect this information when you:

• Fill out forms on our website
• Contact us by phone or email
• Book appointments or request quotes
• Subscribe to newsletters or marketing offers
• Interact with our ads on Google and other platforms

How We Use Your Information

Your information may be used for purposes such as:

• Responding to your inquiries or service requests
• Providing HVAC, plumbing, and electrical services
• Sending confirmations, updates, or service reminders
• Personalizing your experience on our website
• Marketing and remarketing, including targeted ads via Google and third-party platforms
• Improving our website, services, and customer experience
• Facilitating secure payment and billing
• Complying with legal and regulatory obligations

We are the sole owners of the information collected on this site. We only have access to and collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

Google Customer Match & Advertising

We may share hashed versions of your email or phone number with Google to help deliver more relevant advertising through a process known as Customer Match. This allows us to:

• Show personalized ads to our customers
• Exclude current customers from new customer acquisition campaigns
• Measure the effectiveness of our advertising

Your data is always hashed, secured, and handled responsibly, and we do not sell your personal data to third parties. You can learn more about Google’s advertising policies and opt-out options here: Google Ads Policies.

Cookies & Tracking

We use cookies, tracking pixels, and analytics tools (e.g., Google Analytics, Facebook Pixel) to:

• Monitor website performance
• Analyze user behavior
• Optimize our marketing efforts
• Enhance site functionality and user experience
• Display personalized ads and promotional content

You can disable cookies via your browser settings or opt out of tracking through tools such as the Google Ads Settings.

Google Analytics

We use Google Analytics to study the browsing behavior of visitors to this site. Google Analytics collects information on an anonymous basis, such as the number of visitors, their country, region, and city of origin, the type of browser and operating system, the date, time, and duration of visits, the pages consulted, and what other websites they visited prior to coming to this site. Our use includes the Demographics and Interest Reporting component. You may opt out by installing the Google Analytics opt-out browser add-on or by configuring your browser to block cookies.

Data Retention & Security

We retain personal data only as long as necessary to fulfill the purposes described above or as required by law. All data is stored securely using industry-standard practices, including encryption, firewalls, access controls, and secure physical storage, to prevent unauthorized access or disclosure. While we take reasonable measures, no system can guarantee absolute security.

Third-Party Services

We may work with service providers (e.g., ServiceTitan, Podium, Google, Zapier) to manage customer communications and marketing. These services are contractually required to protect your data. Where third parties operate outside Canada, your data may be subject to foreign laws and jurisdictions.

Your Consent

By providing us with your personal information, you consent to our collection, use, and disclosure of that information as described in this Privacy Policy. You may withdraw your consent at any time by emailing privacy@aireonekw.ca. Withdrawal may affect our ability to provide certain services.

Your Rights

You have the right to:

• Request access to your personal information
• Request corrections or deletion
• Withdraw consent for marketing communications
• Request information on how your data is used or disclosed

To exercise these rights, please email us at: privacy@aireonekw.ca.

Legal Grounds for Collecting Personal Information

We collect, use, and disclose personal information with your:

• Explicit Consent – such as signing a consent form or selecting opt-in options online
• Implied Consent – such as providing your information to request services

Applicable Law

This Privacy Policy shall be governed by and construed in accordance with the laws of the province of Ontario and the federal laws of Canada applicable therein, including the Personal Information Protection and Electronic Documents Act (PIPEDA). The parties hereby agree and attorn to the exclusive jurisdiction of the courts of such province, unless prohibited by law.

Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal obligations. The latest version will be posted on our website. Significant changes will be communicated through appropriate channels.

Complaints and Inquiries

If you have questions, concerns, or complaints about our privacy practices, please contact:

Contact Us

• Aire One Heating & Cooling KW
• 290 Pinebush Road, Cambridge, ON, Canada
• Phone: 519-569-8200
• Email: info@aireonekw.ca